INFORMATION WE COLLECT AND HOW WE USE IT
Our primary goals in collecting information are to provide and improve our products and services, to provide quality customer service, to contact companies whose representative has indicated an interest in receiving information about Tugboat Logic products and to enable users to effectively navigate the Site. We may collect the following personal data about you and process it in the following ways.
CONTACT INFORMATION YOU GIVE US
You may give us your contact information in the following ways: (i) if you sign up for a free trial, (ii) sign up for offers on the Site, (iii) sign up for newsletters, (iv) respond to a promotion offered by a Tugboat Logic partner or (v) send us an email. Such contact information includes first and last name, email address, phone number or physical address, (“Contact Information”).We will use your Contact Information to: (i) carry out our obligations arising from any contracts entered into between you and us; or between us and our Partners or; (ii) provide you with the services, products or information, you have requested from us; (iii) notify you about changes to our services or products; or (iv) ensure that content from our Site is presented in the most effective manner for you and your device. We may also use your Contact Information to contact you with certain marketing or promotional materials, as well as other information that may be of interest to you. If you no longer consent to our use of your Contact Information to send you our newsletter or other communications please send us an email so stating to [email protected] or follow the unsubscribe instructions provided in any of the communications.We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] Please note that we may still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
PERSONAL DATA YOU POST ON OUR WEBSITE OR BLOG
If you use the blog on this Site, you should be aware that any personal data you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personal data you choose to submit in these blogs. To request removal of your personal data from our blog, contact us at [email protected] . In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.
CUSTOMER TESTIMONIALS WE COLLECT FROM YOU
We may post customer testimonials/comments/reviews on our Site which may contain personal data. We will not post a testimonial from you without obtaining your prior consent.
LOG DATA AND PERSONAL NETWORK INFORMATION WE COLLECT FROM YOU
When you visit the Site, we automatically collect technical and statistical data about your visit, such as your browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data, the pages you visit and any search terms you use (“Log Data”). We also collect your public IP address when you visit the Site. We may use your public IP address in order to determine whether certain requests are fraudulent or frivolous and we may automatically cross-reference your public IP address with your domain name (usually the domain name of your ISP or employer). Because you may be visiting the Site from your personal residence (for example, because you are telecommuting), your IP address and any associated domain name are treated as “Personal Network Information”instead of Contact Information. “Log Data” does not include Personal Network Information. Although such Personal Network Information may be used to administer and maintain the Site, it is not shared with any third parties, except as described below in the sections titled “Service Providers,” “Compliance with Laws and Law Enforcement” and “Business Transfers.” We will use Log Data for any purpose.We may also use your Log Data and Personal Network Information to: (i) administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; (ii) improve our Site to ensure that content is presented in the most effective manner for you and for your device; (iii) allow you to participate in interactive features of our service, when you choose to do so; (iv) as part of our efforts to keep our Site safe and secure.
INFORMATION SHARING AND DISCLOSURE
We will send you information about our own products and services, via phone or email but only if you opt in when contacting us through the Tugboat Logic website.
We may share Aggregated Information (after stripping of any information that would personally identify you) and Log Data with third parties for industry analysis, demographic profiling, and other purposes.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
Tugboat Logic cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose your personal data to government or law enforcement officials or private parties in response to lawful requests if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (such as to meet national security or law enforcement requirements), to enforce or apply our terms and conditions or respond to claims and legal process, to protect the property and rights of Tugboat Logic or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity (including for the purposes of fraud protection and credit risk reduction).
ACCESS TO YOUR INFORMATION
You have rights to access your personal data under your local data privacy laws and are able to correct, amend or delete that information under certain conditions. If you would like to exercise your right of access, if you would like to change your personal data, or if you no longer desire our service, you may access, correct, update or delete it by emailing our Customer Support at [email protected] We will respond to your request to access within a reasonable timeframe. Upon request Tugboat Logic will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at [email protected] We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.Tugboat Logic acknowledges that you have the right to access your personal information. Tugboat Logic has no direct relationship with the individuals whose personal data it processes. The use of information collected through our service shall be limited to the purpose of providing the service for which the Tugboat Logic’s Client has engaged Tugboat Logic. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Tugboat Logic’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
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